• Got questions? We’ve got answers.

If I need help designing my assessments or surveys, is there someone I can talk to?

Yes! We have content design specialists available to answer questions and review your content during weekly office hours. We also provide content templates, examples and how-to instructions that make setting up your assessments and surveys easy and fast.

How do I access contact information and data?

As a client, you will have access to your private back-office dashboard where you can search records, filter and review individual data.

How long is your Smart Biz Quiz contract?

There is no long-term contract with Smart Biz Quiz, but we hope you’ll stick around forever! Based on your Smart Biz Quiz plan, you’ll pay our low monthly or annual maintenance fee and may cancel at any time.

How secure is Smart Biz Quiz?

Smart Biz Quiz is an extremely secure platform and your data is 100% secure with us. We have multiple mirrored servers in dual locations and you can export your summary data at any time.

Can I host my Smart Biz Quiz myself?

Smart Biz Quiz is centrally hosted web service. We want you to benefit from our ongoing updates and new features. Our intelligent technology has many moving parts, and we want you to benefit from using the tools without the headaches of trying to keep up with all the advances we are consistently staying on top of, to give you and your prospects the best experience possible.

Does Smart Biz Quiz own the contact data we collect from prospects?

All data (including collected contact information and quiz responses) is 100% yours. You can rest assured that Smart Biz Quiz will never use your data or share it with any third parties.

Can videos be incorporated within assessments or surveys?

Yes! In fact, we encourage it! All you need to do is send us the video link and we will do the rest.

Where can I use my assessments and surveys in my business?

You can use your custom link to your Smart Biz Quiz assessments and surveys in multiple ways to support your business… virtually anywhere you can post or communicate a weblink. Once you build them out, we will provide you with our “12 Powerful Placements Guide” so you can get started promoting your assessments and surveys right away!

If I decide not to continue with Smart Biz Quiz, how do I cancel?

Our goal is to make you a fan for life! However, we do make it easy for you to cancel. Simply go to your dashboard and click on “My Account” in the upper right, then click on “Settings” and click a link to automatically cancel your subscription.

If I cancel my Smart Biz Quiz subscription, will I lose my data?

Yes, when you cancel your account all your private data will be inaccessible. However, before cancelling you have the opportunity to download your data summary so you can take it with you.

What’s different about Smart Biz Quiz than other Assessment tools?

We care about YOU and your success, and we show this by walking with you from the moment you start working on your first assessment or survey. Once you choose to become a member of Smart Biz Quiz, you’ll get access to working with our Client Care team to help you take your ideas and bring them to life through assessments, quizzes and surveys that help you better know your customers as well.

From the Get-It-Done Bootcamps and tutorials that walk you through the process step by step, to the easy content templates and examples, to the weekly office hours, we are with you each step of the way in creating and implementing your Smart Biz Quiz. No other “plug and play” system offers this support.

Can I use one Assessment for all of my lead generation needs?

Maybe, and it depends on your business. We find that many of our clients utilize more than one Assessment so that they can tailor the questions to a particular target market or service. That’s why we offer our Basic, Pro and Pro Plus packages so you can add additional assessments and surveys easily and economically. We are happy to discuss your situation as you choose the best package for you.

Can I upgrade my membership?

Absolutely. Should you need more assessments or surveys, or have more leads coming in than expected, you’ll be able to upgrade your membership at any time. Simply click on the Upgrade Tab in your dashboard and you’ll be able to upgrade your membership from there.

Is there a renewal fee for the Smart Biz Quiz subscription?

Your auto renewal fee is monthly or annually, based on which plan chosen and the method you select to pay.

Is Smart Biz Quiz compliant with the General Data Protection Regulation (GDPR)?

While the GDPR is designed to protect individuals in the European Union, it also applies to any business involved in collecting and processing the personal data (name, email, phone number, etc.) of EU citizens, no matter where they’re located. Because your SBQ assessment or survey could connect you with clients around the world, we have language built in to our SBQ editor, to notify the prospect how you will be using their data.

Can I have my own domain names for my assessments or surveys?

Yes! As part of the Pro and Pro Plus plans you can use your unique domain names for each of your assessments, as well as a unique domain for all your surveys.

Still have questions? Contact WeCare@SmartBizQuiz.com!